Returns & Exchanges
Wooden Duck Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Mail your returned item to: The Wooden Duck Shop 4033 Skippack Pike Skippack PA, 19474
- Include in your package a note explaining the reason for the return or exchange and the original Wooden Duck receipt that contains your order number. If you are requesting an exchange, be aware that additional shipping charges may be applied.
- If you are requesting a refund, your credit card will be refunded within 5 days of the receipt by the Wooden Duck. The returned item must be in it’s original condition.
Return of Damaged item(s)
If the item you purchased was damaged upon arrival, please call the Wooden Duck toll free at 888/584-2163 and we will arrange for a replacement to be sent. We will include a return label with the replacement item that will be used to return the damaged item to the Wooden Duck.
Please feel free to send any questions or comments regarding the Wooden Duck return policy to: firstname.lastname@example.org